EPF Grievance Portal | Log PF complaints

EPFO has a separate Grievance portal called “EPF i Grievance Management System” through which you can log complaints against the employers(companies), raise grievance issue against the PF Office which is not processing your claim, raise complaint if there is any delay in the update of Name, Date of Birth, Gender, Aadhaar by your employer or anyone. Please follow the below steps to log into Grievance portal and raise any complaints

Step 1: Go to https://epfigms.gov.in/grievance/grievancemaster

Step 2: Select Choose which type of user you are (PF member by default, if you are retired, then choose Pensioner)

Step 3: In the question “Do you have a Claim ID”, Enter No, if it’s not related with the Claim, otherwise select “Yes” and enter the UAN

Step 4: After that enter your UAN and security code. Then click on submit, this will make the system fetch the details of your UAN account from the EPFO’s Database, which would display your masked UAN along with name, email address and the mobile number (All the details would be masked)

Step 5: Click on Get OTP and the mobile number linked with the PF account will get the OTP. Then enter the OTP you just received

Step 6: Choose the correct PF account number against for which you want to lodge a grievance. (This would be available under Personal Details)

Step 7: Then in the grievance section, select the appropriate grievance category and enter the description of the issue or the complaint. If you have any supporting documents also attach them under the grievance section as shown

Step 8: Submit the Grievance and as soon it’s submitted, a registration number would be sent to your email address along with other details. The complaint would be forwarded to the PF Office to which the PF number belongs to and then the relevant department would verify and address the grievance. This may usually take more than 15 days and in somecases it might take longer.

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