Sometimes when you are trying to reset or change your UAN password or trying to use any of the EPFO services in the PF UAN portal you may get an error message like the below one saying
“Aadhaar authentication failed. AADHAAR number, Name, DOB or Gender mismatch with registered data”.
This error message mainly occurs when you are trying to reset the password and this is mainly due to incorrect entry of your Name (or) Gender as in the PF records in the UAN Password reset form (If the name or gender doesn’t exactly match as in your Aadhaar, this error message will be displayed)
To resolve this issue, you need to enter the name exactly as in your Aadhaar or in your UAN Member PF account. (You can either look into your Aadhaar to check your name or look into the PF SMSes you have received).
If you are facing this issue somewhere else in the portal then you may need to update your name as per your Aadhaar by following the steps outlined here.
To resolve the Aadhaar Authentication issue
- Enter the correct Gender, if Gender is incorrect in the UAN portal, Update it online (or) Reach to your employer to update the Gender
- Enter the correct Name as in your Aadhaar! If the name is incorrect, then try to update the name in the UAN portal
- Check your Name, Gender, and Date of Birth in the UAN portal with your Aadhaar